Frequently Asked Questions (FAQ)
For New Users:
1. Click on the Register Button and fill in all the required information correctly. Within the form, select the event you want to attend. Upon successful submission, you will receive the access code for the event via SMS, email, and on the registration confirmation page.
Kindly read the instructions carefully.
If you have registered for any of our events in the past, please see the details below:
For Existing Users:
2. Login with the username and password you created during your registration to access your Member Area.
3. If you have forgotten your username/password, kindly click on the "Forgot Password" link.
4. If you want to change incorrect details, click on the "Edit Profile" button.
5. Scroll down and select the event tag you want to attend from the list of available tags.
6. Click on the link to generate your access code.
To become a verified volunteer, you must first be a registered member on our platform. If you haven't registered yet, you can click here to register.
Once registered, log in with your credentials. After logging in, scroll down the page and complete the volunteer form as shown below.
Booking is easy:
- Browse available events on our event page.
- Click on your preferred event to view details.
- If Free, proceed to register and generate your accesscode
- If paid, Select your ticket type and quantity.
- Proceed to checkout and complete payment.
Once confirmed, your e-ticket will be sent to your email instantly.
Absolutely! We welcome event organizers to list their events on our platform.
To get started, call us on 08068619185 or 08061127522, or email events@twcgroupng.com.
Your e-ticket will be automatically sent to the email address you provide during checkout. Make sure to check your inbox – and your spam folder just in case.
We accept secure online payments through bank transfers, and other trusted payment gateways integrated on the platform.
First, check your spam or junk mail folder. If you still can’t find it, contact our support team via events@twcgroupng.com or call us directly. We're happy to assist.
Refund and cancellation policies vary by event organizer. Please, click this link, or contact our support team for more information.
Yes. We use secure payment systems and strong encryption to keep your personal and financial data safe at all times.
You can reach us via email at events@twcgroupng.com or call us on 08068619185 or 08061127522.